Why was my bonus not credited at Mostbet?

If your Mostbet bonus was not credited, it usually means one of the promo conditions was not fully met.

Try these steps:

Check the promo rules:
- Open “Promotions” on the Mostbet site or app.
- Read the terms: minimum deposit, promo code, time limit, country restrictions, casino or sports section, etc.
Confirm your deposit status:
- Go to “Balance” or “History” and see if the deposit is successful, not pending or canceled.
Check if you used the promo code correctly:
- Make sure you entered the code during deposit (if required) and it was active.
Log out and log in again:
- Sometimes the bonus appears after refreshing your account.
Contact support:
- Use live chat or email, send deposit details and screenshots.

Tip: Always read bonus terms before depositing, especially for welcome and casino bonuses.